Privacy Policy

At ukcasinoforge.com, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable data protection law.

1. Data We Collect

We may collect the following types of personal data:

• Contact and complaint data: When you submit a complaint or contact us via the contact form, we collect your name, email address, and the content of your message. For complaints, we also collect casino account details and supporting information you choose to provide.
• Usage data: We collect anonymised information about how you use our Website, including pages visited, time spent, and referring URLs. This data is collected through cookies and analytics tools (see our Cookie Policy).
• Technical data: IP address, browser type and version, device type, and operating system, collected automatically when you access the Website.

2. How We Use Your Data

We use your personal data for the following purposes:

• To process and respond to complaint submissions and contact enquiries
• To mediate disputes between you and casino operators on your behalf
• To improve our Website and services based on usage patterns
• To comply with legal obligations

We do not use your personal data for unsolicited marketing without your explicit consent. We do not sell personal data to third parties.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given us specific consent, such as when submitting a complaint or contact form.
• Legitimate interests: For operational analytics and security measures, where these interests are not overridden by your data protection rights.
• Legal obligation: Where we are required to process data to comply with a legal requirement.

4. Sharing Your Data

We share your personal data only in the following circumstances:

• Casino operators: When you submit a complaint, we share relevant details with the named casino operator as necessary to mediate the dispute. We will inform you before doing so.
• Service providers: We use trusted third-party service providers (including hosting, analytics, and email services) who process data on our behalf under data processing agreements.
• Legal requirements: We may disclose data where required by law, court order, or regulatory authority.

5. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy. Complaint data is retained for a maximum of 3 years after the complaint is closed. Contact enquiry data is retained for 12 months. Usage and technical data is retained for 24 months in anonymised form.

6. Your Rights

Under applicable data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate data.
• Right to erasure: Request deletion of your personal data where there is no compelling reason for us to continue processing it.
• Right to restriction: Request that we restrict processing of your data in certain circumstances.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us. We will respond within one month.

7. Cookies

We use cookies on this Website. For full details, please see our Cookie Policy.

8. Third-Party Links

Our Website contains links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies before providing any personal data.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the top of this page.

11. Contact

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us.